Hurricane Resources

Our hearts go out to North Carolinians suffering in the wake of Hurricane Helene. We are here for you and your loved ones. Please find some resources we have gathered for you below. If you need further help, please call us at 800-442-2762.

Online resources from ASNC

• Social narratives, including “I Can’t Go Home,” “Storm Safety at Home,” and “Evacuating for a Storm.”

Immediate disaster assistance

• Disaster Distress Helpline 1-800-5990 for crisis support.

• NCDHHS Crisis Services Information.

• Dial 211 for assistance with food, clothing, diapers, and other toiletries. It may be busy, so keep trying.

• FEMA Disaster Assistance – 800-621-3362 (7 a.m. – 11 p.m.).

• Go to the NC Department of Health and Human Services Hurricane Recovery Resources webpage for information about response efforts, disaster recovery, resources to help people with disabilities, and more.

• Go to the NC Department of Public Safety website for a roundup of resources and information on government announcements, shelters, disaster clean up requests, search and rescue, and more.

• For travel information, see the NC Department of Transportation’s updates. Please remember that GPS and apps may not always be updated for road closings.

• You can also check your local county’s response on this webpage.

• Area faith and community organizations also can be a good resource.

• For urgent behavioral health and IDD needs, call your LME/MCO crisis hotline.

• SafeWaterFlyer_web – as water service is restored make sure your water is safe to drink.

• SafeWaterFlyer_Spanish_web: a medida que se restablezca el servicio de agua, asegúrese de que el agua sea segura para beber.

Vaya Health Resources:

• Behavioral Health Crisis Line (1-800-849-6127) 24 hours/day, 7 days/week

• Nurse Line (1-800-291-1623) 24 hours/day, 7 days/week

• Member and Recipient Service Line (1-800-962-9003), 7 a.m. – 6 p.m.

• Pharmacy Service Line (1-800-540-6083), 7 a.m. – 6 p.m.

• Provider Support Line (1-866-990-9712), 7 a.m. – 6 p.m.

Partners Health Management Resources:

• ACCESS Line (1-888-235-4673), 7 a.m. – 6 p.m.

• Behavioral Crisis Line (1-833-353-2093), 24/7

• Provider Support Line – 1-877-398-4145, 7 a.m. – 6 p.m.

Additional Resouces:

• Call 911 for emergency assistance

• Call 211 for local resources (non-emergency)

• Call or text 988 for mental health support from a trained mental health professional

• Call NC’s Peer Warmline (1-855-PEERS NC) to speak to a peer living in recovery from behavioral health issues

• Operating Pharmacies in WNC (county by county listing)

• Visit ReadyNC.gov for information about shelters and medical support centers.

FEMA

• FEMA is accepting applications for assistance. Go to the FEMA declared disasters webpage for applications, news and media, and more relief and recovery information. More information here: How to Apply for FEMA Assistance After Hurricane Helene | NC Gov. Cooper

• Go to the DisasterAssitance.gov website for open shelter information, small business disaster assistance, FEMA recovery centers and more. More information here: What to Expect When You Apply Online.

Other resources

• Learn more about your rights, including for tenants, and assistance on the Legal Aid of North Carolina webpage.

• The SAMHSA Disaster App provides access to critical, disaster-related behavioral health resources from your phone. SAMHSA (Substance Abuse and Mental Health Services Administration) also has a Disaster Distress Helpline at 1-800-985-5990 that is available year-round, 24 hours a day, seven days a week. The national hotline is dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to natural or human-caused disasters.

• Workers who become unemployed because of Hurricane Helene may be eligible for Disaster Unemployment Assistance. Applications can be filed on the Division of Employment Security website.